SOPs

Average retention ratings

Sick time

If you're sick and can't do check-ins that day, message your clients and let them know. Or message Daniel and he'll let them know check-ins will be delayed.

Set the expectation. If clients know why their check-in isn't on time, they won't really mind.

Exceptionally sick and can't do check-ins at all that week? Tell Daniel and your head coach. They'll handle them.

Travel & time off

Due to the nature of the job, you're expected to manage clients while travelling. Communicate early and tell clients what's happening, especially if there may be delays.

Want to fully take time off? Give a minimum of 4 weeks' notice so the team can manage your clients. You won't be paid for that time for those clients.

Availability