First-week support & ghosted clients

More SOPs

A mid-week message for clients who start close to their check-in day, and what admin does with ghosted clients.

1. FIRST-WEEK SUPPORT MESSAGE

Used ONLY if a client starts close to their check-in day. Send a mid-week message: ask how they are going, answer questions, remind them of their upcoming check-in.

2. GHOSTED CLIENTS

Clients who have missed several weeks in a row go to Jameela (see Chasing missed check-ins). Admin will message them, attempt re-engagement, and schedule cancellation if needed.

For the welcome message that goes with your welcome video, see Welcome videos.