Onboarding
Coach Welcome Pack
Read it end to end in your first week. It's 8 pages: your setup checklist, accounts, your first week and first 4 weeks, contacts, and your next steps.
Welcome to the team
Coach
Welcome
Pack
Everything you need to get set up, trained and running at full caseload. Read it once end to end, then keep it handy.
Inside
Setup checklist, your first 4 weeks, contacts, and your way into the Coach Hub
Your guide
Angus, Head Coach, for anything coaching or programming
Track record
1,300+ people coached since 2024
Coach Welcome Pack
Contents
What's inside
Tap any line to jump straight to that page.
Everything else is in the Coach Hub
Admin, client setup, KPIs, pay, client wins, the team and the Coach Academy all live here in the Coach Hub. These are the SOPs you'll use most:
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Coach Welcome Pack
01 · Welcome
Glad you're here
You've joined a team of qualified coaches who take results seriously. Our clients pay for transformation, not just a nice chat, so everything in this pack is built to get you coaching to our standard as fast as possible without dropping the ball for anyone. You won't be thrown in at the deep end: your caseload builds gradually, and Angus is with you the whole way.
Daniel Piplios, Founder
02 · Before day one
Your setup checklist
Everything below is done before you're assigned a single client. Tick each item off once you've completed it or logged in.
AAdminTick off once submitted
Compliance form: ABN (or equivalent), invoicing and bank details including SWIFT code, date of birth, qualification certificates (Cert III & IV minimum, plus any degrees) and current insurance.
Click here →Coach profile form: a short questionnaire so we match the right clients to you.
Click here →
BAccounts & access
Work email, 1fit and Slack: step by step on the next page
(page 4) →Your own Loom / Trellis account
CYour WhatsApp
WhatsApp ready for client group chats
Profile photo set: if you don't have one, use something professional or gym related
DRead before you start
Your first weeks (pages 5–6)
Contacts (page 7), then the team in the Coach Hub
SOPs, KPIs and pay (Coach Hub)
Coach Academy (in the Coach Hub)
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Coach Welcome Pack
02 · Before day one
Your accounts
Everything runs through your new DPperformance email. Set that up first, then 1fit and Slack. Tick each one off once you've logged in.
1
Your DPperformance email
yourname@dpperformance.com.au
It runs on Google Workspace, so it works just like Gmail. We'll send your login details to your personal email. Sign in at gmail.com with your new address.
Logged into your work email
2
1fit
Your coach login is set up under your work email, so the invite lands in your work inbox, not your personal one. Accept it and log in.
3
Slack
Download Slack on your computer and phone, then join our workspace with your work email. Turn on notifications so you never miss a new client.
Your Slack invite is in your email. Check the same inbox this link was sent to, open the Slack invite and join the workspace from there.
What happens in Slack
New clients come through
Your DMs
SOP →Cancellations
#admin-cancellations
SOP →Service changes
#admin-service-change
SOP →Transformations
#transformations
SOP →Joined Slack, notifications on
No extra login for the Coach Hub or the Academy.
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Coach Welcome Pack
03 · Training
Your first week
Day by day, for every new coach cohort. Angus reviews and ticks off each step. All times are Melbourne time.
Read the pack and go through the Academy
Read through this Coach Welcome Pack, then go through every Coach Academy module in the Coach Hub. Start your practicum (mock client) task. Your first client is usually assigned Monday or Tuesday.
Practicum submitted to AngusDeadline
Complete the practicum task and submit it to Angus for review.
Before Thursday
Your feedback
Practicum feedback and grade
Angus sends you a Loom going through your practicum feedback. You're graded on it.
Live call with Angus
Your onboarding cohort jumps on a call with Angus. One of you sets up a client live, and you all work through it together.
Build your first client's plansDeadline
Build your first client's training and meal plans, then submit them to Angus.
Record your welcome videoDeadline
Record the welcome video walking your client through their plans and submit it to Angus.
Re-record if needed
If Angus asks for changes, re-record. Otherwise it's all good to send to your client.
Then it's client time
Your first client's plans and welcome video go out by 10am Sunday at the latest (Coach Hub SOPs: your new client's first week).
What comes next
Weeks 2 to 4, and how Angus graduates you from review, are on page 6.
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Coach Welcome Pack
03 · Training
Your first 4 weeks
Every step is earned by hitting the standard, not by the calendar.
01Foundations
Week 1 · first client
Explained day by day on the previous page (page 5): the Academy, your practicum, the cohort call and your first client.
02First clients
Week 2 · supervised
Your first client starts. Keep everything going to Angus for review.
Submit plans and welcome videos for any new clients for review.
03Small batches
Week 3 · growing
New clients are added in small batches, and your first couple of check-ins go out.
Everything is still reviewed by Angus.
We graduate you to sending welcome videos and/or check-ins without review.
Depending on how you're going, we may keep reviewing for an extended probation period.
Team calls are weekly. Join them, find out your designated team call time, and use them to bounce ideas off fellow coaches and bring your questions and client issues.
What we want to see
Turnaround
Check-ins answered on time, every time
Compliance
Clients hitting training, step and protein targets
Early results
Measurable progress showing within 4–8 weeks
What to submit to Angus, and in what order
Angus graduates you through each level. He ticks you off, not the calendar.
1
Plans
Build the training and meal plans first. Angus reviews them before they go to the client, and before you make the welcome video.
2
Welcome video
Once plans are approved and ticked off, you make the welcome video. After you graduate from plan building, you submit only the welcome video walking through the plans.
3
Check-ins
Every check-in is submitted for review and sent out once Angus ticks it off. After you graduate from welcome video review, you submit check-ins only.
4
On your own
Once Angus graduates you from check-in review, you run your clients without sign-off.
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Coach Welcome Pack
04 · Who to go to
Your contacts
CoachingProgrammingClient questions
+61 449 104 597
PausesCancellationsBillingPricing & packagesNew leadsScheduling & admin
+63 965 049 8176
Tech1fit & portal accessBuildsSheetsScheduling & admin
+61 417 606 941
MarketingTransformation content
+61 427 388 740
InfluencersUGC
+61 473 846 062
Anything else
+971 58 805 4491
Pause, cancellation, service-switch and refund requests go to Jameela through the Slack admin channels (Admin SOPs in the Coach Hub).
Welcome aboard. Let's get to work.
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Internal · Coaches only
Coach Welcome Pack
05 · You've made it to the end
Your next steps
Work through these in order. You're already in the Coach Hub, so everything below is a click away.
1Look through the Coach Hub
Start here, the SOPs and Resources. Get to know where everything lives.
2Go through the Academy modules
Every module, start to finish. Read through everything and pass each module quiz.
3Watch Angus's client setup walkthrough
How to set up a client in 1fit. It's linked on the Practicum's What to do now page.
4Do the practicum task
Set up your mock client, build their plans and record a practice welcome video.
5Submit your practicum to Angus
Due Wednesday 10am Melbourne time.
6Message Angus with any questions
Anything you're unsure of, at any point, just ask.
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