DPperformanceCoach Hub
Coach handbook

SOPs

How we run admin, client setup and check-ins, with copy-ready formats and scripts.

DPperformance Coaching
Coach Hub
08 · Your admin

Pay & handovers

Pay & invoicing

5th
Payday, every month
4–5 wks
Weeks paid per cycle: usually 4, sometimes 5
Approve
Jameela sends your invoice to approve and send back
You're paid on the 5th of every month for the completed weeks before that date.
Most months that's 4 weeks. A few times a year the cycle lands on a 5-week period.
Jameela sends you an invoice each month. Check it, approve it and send it back.
Your rates and pay details are in your contract.

Taking on a reassigned client

1
Old coach
Records a quick handover video for each client being transferred: a short summary of where they're at.
2
New coach
Watches the handover and goes through the client's history.
3
From there
Take them on from their next check-in.

Handled for you

Offboarding a cancelled client

Nothing for you to do. The admin team takes care of it.

End of the 16-week term

Jameela handles clients approaching the end of their initial 16-week term.

DPperformance Coaching · Internal