Module 7: Professionalism, Communication and Scope of Practice

Professionalism, Communication and Scope of Practice lessons

Module 7

Overview Start here✓7.1 Treat your job like a job✓7.2 Live as the example✓7.3 Showing up online: consistent and authentic✓7.4 Choosing your channels, and voice notes✓7.5 Language that keeps clients✓7.6 Accountability: don't be a horror story✓7.7 Scope of practice: knowing where to refer✓7.8 How to refer✓Takeaways✓Module quiz✓

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Module quiz

Module 7 check questions

5 questions. Pass mark 100%. Retake it as many times as you need.

1. You coach through an instant messaging app. A client messages at 8pm. What does your channel choice imply?You can ignore it until your next scheduled check-inYou've signalled you're available, so reply at your earliest convenienceYou should reply only by emailSend a voice note so it's quicker

2. A client's check-in is a day late. What's the best first move?Say nothing and waitRemove them from the programA short, warm message: "Your check-in's late. Is everything okay?"Send a 10-minute voice note about accountability

3. When should you type a message instead of sending a voice note?Never, voice notes are more personalWhen it's something you or the client may need to find againOnly on weekendsOnly for new clients

4. A client asks what dose of testosterone they should start on. What do you do?Give a conservative dose to be safeTell them to look it up onlineHonour the question, state the boundary, and refer them to a doctor, while acknowledging their natural progressStop coaching them immediately

5. A client mentions skipping meals to "save calories" and doing extra cardio after big meals. What's your role?Add more structure so they can't skip mealsIgnore it, they're getting resultsNotice it, name it gently, stay supportive, and refer them to a GP and an eating disorder specialistIncrease their calories and say nothing