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Lesson 7.6
Accountability: don't be a horror story
Loom walkthrough coming for this lesson. The written version below is complete.
Accountability is one of the things people pay for most, and almost everybody struggles with it. Yet it's common to hear horror stories about coaches who say nothing when a client misses a check-in.
What does silence tell the client? That you don't actually care whether they get their result.
When a client falls off, don't ignore it and let them sink. A simple message opens the door professionally:
"Hey, your check-in's late. Is everything okay?"
The follow-up sequence
flowchart LR
A[Day before<br/>Friendly reminder] --> B[Check-in day, missed<br/>Reminder message] --> C[1 week, no reply<br/>A 10-second voice note] --> D[2 weeks, no reply<br/>A personal message<br/>or call]| When | What to send | Why |
|---|---|---|
| Before check-in day (optional) | A friendly reminder to submit | Helps your workflow, and theirs |
| Check-in day, missed | A short reminder message | Most late check-ins are just forgotten |
| One week, no response | A 10-second voice note | Hearing your voice cuts through in a way text doesn't. Short and warm, not a lecture. |
| Two weeks, no response | A simple, personal check-in message or call, separate from any plan talk | Something may be going on. Find out, and simplify the plan to the bare minimum they can do this week. |
If a client checks in fortnightly and misses one, reschedule the check-in for next week, not the next fortnight. Don't let a missed check-in turn into a month of silence.
When they come back, welcome them back. No guilt, no "where have you been." Reset and move forward (Module 3's return-to-plan rule).