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Lesson 2.10
Speed is part of the service
Loom walkthrough coming for this lesson. The written version below is complete.
The number one priority after a client signs on is delivering value fast. Give them something straight away while you write their plan: a welcome into your community, an educational resource, an onboarding module, anything they can do or get absorbed in.
Underpromise and overdeliver. Tell them their plan will be with them next week. Then, because your systems are good and your intake already has everything you need, turn it around in a couple of hours. No stumbling around chasing follow-ups.
That level of service and professionalism is what separates the good from the great. And it starts with the intake: a good one is what makes a fast turnaround possible.
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